A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department.
What are the daily activities of a 911 operator?
A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any non-emergency calls as necessary.
What is a typical day for a 911 dispatcher?
What is a typical day for a dispatcher? We work 12-hour shifts, which is nice because we work three days a week and we get to unwind for the other four days a week. We get overtime. This is a 911 call center, and you have to understand sometimes you have to come in when you don’t want to.
What responsibilities does a 911 operator have?
Police, Fire, and Ambulance Dispatchers, commonly called Public Safety Dispatchers or 911 Operators, take calls for police, fire, or ambulance assistance, and dispatch emergency personnel and vehicles. They log calls, track emergency vehicles, and prepare detailed reports of activities that occur during their shifts.
What does a dispatcher do on a daily basis?
Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
What do 911 dispatchers make?
How much does an 911 Dispatcher make in the United States? The average 911 Dispatcher salary in the United States is $42,000 as of September 27, 2021, but the range typically falls between $35,700 and $45,800.
What does a 911 dispatcher say?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”
How long is a 911 dispatcher shift?
911 Operator Earnings and Hours
Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours. They are often required to work on weekends and holidays. Dispatchers deal with stressful life-or-death situations that require quick, accurate decision-making.
How stressful is being a 911 dispatcher?
The United States has around 95,000 police, fire and ambulance dispatchers throughout the country, according to the Bureau of Labor Statistics. They handle around 240 million calls in the United States every year, according to National Emergency Number Association (NENA).
Is it hard to become a 911 dispatcher?
Dispatching Jobs are Difficult to Get
High school diploma/GED or higher education depending on the service. Speak excellent and clear English and be able to write it as well. Be a proficient problem solver. Knowledge of city, state, and federal laws, regulations, and legal codes.
How many hours do 911 operators work a week?
Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Dispatchers work 12-hour shifts. One week you will work three 12-hour shifts; the next week you will work three 12-hour shifts and one 8-hour shift. Salary is commensurate with experience.
What training do 911 operators need?
California 911 Dispatcher Training
- Emergency Medical Dispatch Certificate.
- Association of Public-Safety Communications Officials (APCO) Certificate.
- Fire Dispatch Training Certificate.
- Radio Training Program Certificate.
- COBOL Computer-Aided Dispatch Certificate.
- Public Safety Dispatchers’ Basic Course.
How many days a week do dispatchers work?
Public Safety Dispatchers work a modified work schedule: 12 hours a day, 3 times a week, and one 4-hour shift, to make up a 40-hour work week. Public Safety Dispatchers staff the Communications Center 24 hours a day, 7 days a week, and routinely work rotating shifts approximately every 6 months.
What is another name for a dispatcher?
What is another word for dispatcher?