Why do dispatchers ask so many questions? Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.
What questions should a 911 dispatcher ask?
CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:
- What’s the emergency? What’s wrong?
- Where is the emergency? Give the address, include building number, apartment number, nearest cross street. …
- Who needs help? Age/ number of people.
- Are they conscious? Yes or no.
- Are they breathing? Yes or no.
What information will a dispatcher ask you for when you call 9 1 1?
The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.
Why do 911 dispatchers ask so many questions?
Why do the dispatchers ask so many questions when I call 911? Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. … The information you provide a dispatcher is relayed to responding emergency services while they are on their way to the call.
What are 5 things you need to be sure you tell a 911 dispatcher when calling about an emergency?
5 Things You Should Do When You Call 911
- Check the scene. Your own safety is the first thing to consider. …
- Give your location. Your location is one of the two most important details you need to give the dispatcher, Captain Bender tells us. …
- Give as much medical information as you can. …
- Listen to the dispatcher.
What questions do emergency services ask?
If you need an ambulance, you will be asked to provide details such as: What is the problem?
What happens when I call triple zero (000)?
- Do you want Police, Fire or Ambulance?
- What is your exact address or location? …
- What is your phone number?
What is the first thing you need to tell the 911 dispatcher?
By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.
Is it OK to call 911 and ask questions?
The questions that are being asked do not delay the dispatch of the police or fire/EMS units. Let the call-taker ask you questions — they have been trained to ask questions that will help prioritize the incident, locate it and speed an appropriate response. Your answers should be brief and responsive.
What are 3 questions you should be prepared to answer when calling 911?
- Person’s problem or the type of incident (“Tell me exactly what happened?”).
- Approximate age.
- Is he or she conscious?
- Is he or she breathing?
- EXACTLY what the dispatcher asks you to do. Emergency service professionals are.
What happens if you accidentally call 911 and hang up right away?
If you accidentally dialed 911, do not hang up, explain to the dispatcher that you called by mistake. If you hang up, the dispatcher will call you back. By not answering that call, the dispatcher will send police to your home.
How do dispatchers answer the phone?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”
Why do operators ask so many questions?
So Many Questions
In the mind of the caller, they already know what the emergency is. They want to tell the call taker and would love it if the call taker would just listen. … If the call taker doesn’t think you heard correctly, he or she is likely to repeat the question.
What should I tell EMS?
What will emergency medical services (EMS) need to know when I…
- Why the call has been made and a description of the emergency.
- Your name, phone number and location.
- The location of the emergency. …
- Information about the person having the emergency including their name, age, gender.
Can you text 911?
Yes. While all wireless phones have the capability to dial 911 regardless if that phone is active on a network, you can only send a text to 911 if you use a cell phone that has an active texting plan. Your mobile carrier’s regular texting rates will apply. Text-to-911 is a new service.
What information should you give when calling an ambulance?
The operator will ask you for your telephone number. This is so that if the line is disconnected they can call you back. They will also ask you for your address and the nature of the emergency. Then, they’ll have a few questions about the person, such as “Are they responsive?” and “Are they breathing?”.