911 professionals, also referred to as “dispatchers” or “call takers,” are often the first trained point of contact in an emergency. They begin the important work of obtaining essential information, remaining calm, calming others, and sending the appropriate responders to the right location.
What are the duties of a 911 dispatcher?
Description. Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel.
What skills do you need to be a 911 dispatcher?
911 Dispatcher Skills
- Experience effectively communicating with people in emotional or physical distress.
- Ability to read maps and provide clear directions.
- Ability to advise callers on how to handle medical and other emergencies.
- Proficiency in basic computer programs, including Microsoft Office and Excel.
Do 911 dispatchers get paid a lot?
On average, 911 operators earned $43,290 a year, or $20.81 an hour, in 2019, according to the Bureau of Labor Statistics. More than 95,000 emergency dispatchers worked in the U.S., the bureau says. Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours.
Is 911 dispatcher a stressful job?
Being an Emergency Dispatcher is difficult for a multitude of reasons. Firstly, the job is incredibly intense and stressful; at any moment you could answer the phone to a panicked caller and alter the course of their lives depending on your actions.
How do dispatchers get paid?
How do freight dispatchers get paid? … In most cases, dispatchers take a percentage off of your negotiated rate. But many also charge a flat fee per load along with additional charges for other services.
How much does a 911 dispatcher make a year?
Salary Ranges for 911 Dispatchers
The salaries of 911 Dispatchers in the US range from $24,270 to $59,770 , with a median salary of $38,010 . The middle 60% of 911 Dispatchers makes $38,010, with the top 80% making $59,770.
How long does it take to be a 911 dispatcher?
The U.S. Bureau of Labor Statistics notes that dispatcher training can generally take from 3-6 months to complete (www.bls.gov). CPR certification and completion of an emergency medical dispatch course may be a prerequisite for handling calls pertaining to medical emergencies.
What does a dispatcher test consist of?
The Dispatcher exam consists of more than a dozen of test sections that evaluate four different areas of aptitude. The tests include typing, listening, reading, setting priorities, speech recognition, memory, spatial orientation, and more.
Is a 911 dispatcher a good job?
A career as a 911 dispatcher is fast-paced, hectic, and above all else, rewarding. As a part of a chain of emergency responders, dispatchers are the face—or the ear—of emergency calls to 911. It takes a remarkable person to do a dispatcher’s work, and it is not suited to everyone.
What kind of dispatcher makes the most money?
Other Dispatcher Salaries
The highest mean compensation was in aerospace products and parts manufacturing at a mean $77,140 yearly salary, or an hourly rate of $37.08. Texas boasted the most jobs, with 22,900 positions. Average pay there in 2019 was $42,040 per year or $20.21 per hour.
Why do dispatchers get paid so little?
In most places across the United States, dispatchers are classified as clerical and/or administrative staff. This classification gives dispatchers a much lower pay than first responders.
What do 911 dispatchers wear?
Communications Dispatchers and Seniors will wear a full uniform when on duty, unless specifically exempted from doing so by the Division Commander. Only approved uniforms and equipment will be worn or used unless otherwise authorized by the Chief of Police. There will be no mixing of uniform and civilian clothes.
Why is there a shortage of 911 dispatchers?
Experts say the shortage of 911 operators is due to stress, low pay and other factors. “The shift work and the lengthy hours are also factors that contribute to people saying, ‘Hey, I can do better elsewhere or I can’t put up with this,’” said Brian Fontes, CEO of the National Emergency Number Association.
Do dispatchers get PTSD?
In fact, dispatchers who take on increasing numbers of tragic 911 calls are just as vulnerable to PTSD as their EMS colleagues in the field, according to an article published in Journal of Emergency Dispatch titled “PTSD and Telecommunicators.” Author Anna Raskin interviewed Michelle Lilly, a Northern Illinois …
What degree do you need to be a 911 dispatcher?
Police dispatchers must have at least a high school diploma or GED. Some of these professionals may choose to pursue higher education, such as an associate degree in a relevant field like criminal justice, law enforcement or psychology, but it is not required.