What questions do they ask on a 911 call?
The 911 emergency telephone system is in place to assist citizens with POLICE, MEDICAL or FIRE emergencies.
CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:
- What’s the emergency? What’s wrong?
- Where is the emergency? …
- Who needs help? …
- Are they conscious? …
- Are they breathing?
Why do 911 operators ask so many questions?
Why do the dispatchers ask so many questions when I call 911? Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. … The information you provide a dispatcher is relayed to responding emergency services while they are on their way to the call.
What information will a dispatcher ask you for when you call 911?
The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.
What four things require a 911 call?
When to Call 911
- there’s a fire.
- someone has passed out.
- someone suddenly seems very sick and is having a hard time speaking or breathing or turns blue.
- someone is choking.
- you see a crime happening, like a break-in.
- you are in or see a serious car accident.
What are 3 questions you should be prepared to answer when calling 911?
- Person’s problem or the type of incident (“Tell me exactly what happened?”).
- Approximate age.
- Is he or she conscious?
- Is he or she breathing?
- EXACTLY what the dispatcher asks you to do. Emergency service professionals are.
Can you text 911?
Yes. While all wireless phones have the capability to dial 911 regardless if that phone is active on a network, you can only send a text to 911 if you use a cell phone that has an active texting plan. Your mobile carrier’s regular texting rates will apply. Text-to-911 is a new service.
What do 911 operators say when you call?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”
When can a 911 call be used as proof?
In 2006, a landmark Supreme Court ruling opened the door to use certain 911 calls as evidence in court proceedings where the victim refuses to testify. The Sixth Amendment to the U.S. Constitution grants the accused the right to confront their accuser.
Why do dispatchers ask for your address?
Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.
Is it OK to call 911 and ask questions?
The questions that are being asked do not delay the dispatch of the police or fire/EMS units. Let the call-taker ask you questions — they have been trained to ask questions that will help prioritize the incident, locate it and speed an appropriate response. Your answers should be brief and responsive.
What information do you need to know when calling 911?
When you call 911, be prepared to answer the call-taker’s questions, which may include: The location of the emergency, including the street address, and room/apartment number, if you’re in a large building. The phone number you are calling from. The nature of the emergency.
What information does 911 need?
By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops. You might say, “I need an ambulance.
Who is the 999 number?
This is the number for the emergency services – the ambulance, police and fire services. You should only call the 999 emergency number if: there’s a medical emergency – someone is seriously ill or injured and their life is at risk.
What happens when you call 911 by accident?
If you accidentally dialed 911, do not hang up, explain to the dispatcher that you called by mistake. If you hang up, the dispatcher will call you back. By not answering that call, the dispatcher will send police to your home.
What happens if you call an ambulance?
When someone calls the emergency number and asks for an ambulance, the call-taker typically takes the caller through a computer-based script. They attempt to define the health problem, and determine the response required: lights and sirens, or not.