What questions do 911 dispatchers ask?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.

What questions should a 911 dispatcher ask?

CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:

  • What’s the emergency? What’s wrong?
  • Where is the emergency? Give the address, include building number, apartment number, nearest cross street. …
  • Who needs help? Age/ number of people.
  • Are they conscious? Yes or no.
  • Are they breathing? Yes or no.

What information will a dispatcher ask you for when you call 911?

The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.

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Why do 911 operators ask so many questions?

Why do the dispatchers ask so many questions when I call 911? Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. … The information you provide a dispatcher is relayed to responding emergency services while they are on their way to the call.

What 3 pieces of information must be provided to a 911 dispatcher when a call is made to 911?

When calling 9-1-1 your child needs to know their name, parent’s name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.

What questions do emergency services ask?

If you need an ambulance, you will be asked to provide details such as: What is the problem?

What happens when I call triple zero (000)?

  • Do you want Police, Fire or Ambulance?
  • What is your exact address or location? …
  • What is your phone number?

What are 3 questions you should be prepared to answer when calling 911?

Questions

  • Person’s problem or the type of incident (“Tell me exactly what happened?”).
  • Approximate age.
  • Is he or she conscious?
  • Is he or she breathing?
  • EXACTLY what the dispatcher asks you to do. Emergency service professionals are.

What is the first thing you need to tell the 911 dispatcher?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.

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What information do you need to know when calling 911?

When you call 911, be prepared to answer the call-taker’s questions, which may include: The location of the emergency, including the street address, and room/apartment number, if you’re in a large building. The phone number you are calling from. The nature of the emergency.

What would a 911 operator say?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”

Why do dispatchers ask for your address?

Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.

Can I call 911 to ask a question?

Do not call 911 to ask for directions, obtain a phone number of another County agency, or to contact a police officer, Sheriff’s deputy or fire fighter. These calls prevent call takers from answering emergency calls.

Why do operators ask so many questions?

So Many Questions

In the mind of the caller, they already know what the emergency is. They want to tell the call taker and would love it if the call taker would just listen. … If the call taker doesn’t think you heard correctly, he or she is likely to repeat the question.

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What are 5 things you need to be sure you tell a 911 dispatcher when calling about an emergency?

5 Things You Should Do When You Call 911

  • Check the scene. Your own safety is the first thing to consider. …
  • Give your location. Your location is one of the two most important details you need to give the dispatcher, Captain Bender tells us. …
  • Give as much medical information as you can. …
  • Listen to the dispatcher.

What should I tell EMS?

What will emergency medical services (EMS) need to know when I…

  • Why the call has been made and a description of the emergency.
  • Your name, phone number and location.
  • The location of the emergency. …
  • Information about the person having the emergency including their name, age, gender.

What happens if you accidentally call 911 and hang up right away?

If you accidentally dialed 911, do not hang up, explain to the dispatcher that you called by mistake. If you hang up, the dispatcher will call you back. By not answering that call, the dispatcher will send police to your home.